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Financial Services Guide
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FINANCIAL SERVICES GUIDE
1TradeMarket Ltd. is a registered St. Vincent and the
1. PURPOSE AND CONTENTS OF
Grenadines company.
THIS FINANCIAL SERVICES GUIDE
Services to retail clients are provided from St.
Vincent and the Grenadines.
(“FSG”)
The purpose of this Financial Services Guide (“FSG”)
4. CONTACT DETAILS
is to provide you with general information regarding
the financial services offered by 1TradeMarket Ltd. This
Name:
1TradeMarket Ltd
FSG is intended to assist you in making an informed
Address:
Griffith Corporate
decision about whether our financial services are
Center, Beachmont, Kingston
right for you. You, the client, should read this FSG in
St. Vincent and the Grenadines
its entirety, in addition to the Product Disclosure
Phone (UK):
Statement (“PDS”), Terms and Conditions, and all
E-mail:
support@1trademkt.com
other documents provided to you by 1TradeMarket Ltd.
Website:
prior to opening an account. All of these documents,
including this FSG are available on our website. This
FSG contains information about:
5. NATURE OF ADVICE WARNING
•! who we are and how you can contact us;
We do not provide client specific, personal financial
•! what services we are authorised to provide;
advice. We do provide general financial product
•! how we are remunerated for these services;
advice about 1TradeMarket products and their underlying
•! any (potential) conflicts of interest we may
markets. In the context of the provision of financial
have; and
services, general advice can include information or
•! our dispute resolution process.
an opinion about the financial products and the
markets, but general advice does not include any
The information contained in this FSG is general
direct or implied recommendation that the financial
information only and has been prepared without
products referred to are appropriate to your
taking into account the Client’s objectives, financial
particular objectives, financial situation or needs.
situation or needs. We provide no warranty
Information we provide, including but not limited to,
regarding the suitability for the Client of any of the
market updates, research reports, or website
services described in this FSG.
content are considered general advice. Before
This FSG was prepared on May 10th, 2018. All
making investment, decisions based upon any
information contained in this FSG has been
information or general advice provided by 1TradeMarket, you
obtained from sources believed to be accurate.
should obtain professional financial advice.
2. NAME OF THE SERVICE
6. METHOD OF PROVIDING
PROVIDER
FINANCIAL SERVICES
The Service Provider is 1TradeMarket Ltd
If you wish to utilise our services, you may issue us
(“1TradeMarket”,
,
with instructions:
, “we”, or “us”)
.
•! via the telephone;
•! via the Internet (e.g. Live Chat);
•! electronically through our Internet Online
3. WHO WE ARE AND HOW TO
Trading Platform to which you will be
CONTACT US
granted access; or
•! such other method (such as, e-mail) as may
be mutually agreed between us.
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possible. Confirmations are deemed to be
7. DOCUMENTATION
conclusive and binding on you if not objected to in
writing within one business day of the transaction
1TradeMarket will provide clients with the relevant
being entered into.
documentation to facilitate the provision of
transactions, including a Client Agreement.
We will also provide you with relevant Product
11. REMUNERATIONS, FEES AND
Disclosure Statements prior to investing in any
COSTS
derivatives products, which contain important
information regarding the features, benefits, risks
All of 1TradeMarket’s employees are paid a salary. In addition
and fees applicable, and should be read carefully to
to a salary, some employees may receive
enable you to make an informed decision prior to
performance-based,
discretionary
bonuses.
investing.
Bonuses are calculated according to a number of
performance factors including the general
8. CLIENT MONIES
performance of 1TradeMarket. A full description on amounts
charged and when they will be charged is included
Monies lodged or deposited with us to meet margin
in the Product Disclosure Statement (PDS).
requirements, are not treated as funds belonging to
1TradeMarket, but funds belonging to the client. Client funds
12. SPREAD
are at all times segregated from 1TradeMarket operational
funds.
1TradeMarket earns income from the spreads that are
Client funds may be deposited with a hedging
embedded in the currency rates quoted on the
counterparty or liquidity provider to maintain
online trading platforms as well as technology fees
margin for open client positions and future dealings.
for its end-to-end broker solution. Spreads are the
difference between the best bid and best ask rates
9. OUR RECORD-KEEPING
at which you buy and sell the financial instruments.
This spread is factored into the price and rates
OBLIGATIONS
quoted to Clients and are not additional charges to
you, the Client. Clients will incur a mark-up within the
1TradeMarket maintains comprehensive and accurate
spread that ranges from
0.1 pip to
3.0 pips
records of all client transactions.
depending on the trading platform, currency pair,
market conditions, size of the trade and prevailing
10. CONDUCTING TRADES
market rates.
1TradeMarket utilizes and provides its Clients access to the
13. ROLLOVER AND OVERNIGHT
MetaTrader
4, online trading platforms. 1TradeMarket
reserves the right to cease using any of these
FINANCING
platforms or employ the use of other trading
platforms that become available to it. 1TradeMarket will also
Clients who hold a long position overnight on CFDs
take trade instructions by telephone. However, 1TradeMarket
will receive a debit on their account. The interest rate
reserves the right not to accept instructions where
applied to the value of the long position will
we cannot verify the identity of the Client.
normally not exceed 3.0% over the current local
1TradeMarket maintains records of all Client orders and
inter-bank offered rate. Clients who hold a short
trades. You will be provided with a confirmation or
position overnight on CFDs will receive a credit to
statement whenever you execute a transaction.
their account. The interest rate applied will normally
These confirmations will be provided to you
not be less than 3.0% below the local inter-bank
electronically and are sent automatically via the
offered rate. The actual interest rates applied in the
employed online trading platform. Additionally, the
calculation of financing will vary from time to time.
Client may access their accounts at any time and
Clients who hold opened Spot FX and Bullion
view the transactions and account balances.
positions will have their positions rolled to the next
It is the Client’s responsibility to review any
available spot date. When this occurs, you may pay
confirmations or statements to ensure its accuracy
or receive a rollover fee. Regarding FX, a rollover is
and report any discrepancies to us as soon as
based upon the different interest rates of the
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respective currencies. Regarding Bullion, a rollover
1TradeMarket may arrange for you to be supplied with
reflects Gold leasing rates relative to the USD
financial services and products issued by non-
interest rate. Clients may either receive or pay the
related product providers.
rollover depending upon whether they held a long
1TradeMarket may receive a fee, commission payment or
or short position relative to the level of interest rates.
other remuneration or benefits from these non-
The swap that is applied will also be tripled for
related issuers as a result of you investing in one of
positions held on the Wednesday rollover. Due to
their products or services.
the settlement structure within the spot market,
Any remuneration or benefits that 1TradeMarket may derive
trades that are open on Wednesday will be settled
from non-related issuers is included in the fees and
on the following Monday and therefore there is a
commissions agreed with you - you do not pay extra.
need to account for interest earned/charged over
this period.
17. DISPUTE RESOLUTION
14. THIRD PARTY COMMISSIONS
A preliminary investigation of any disputes will be
conducted by 1TradeMarket.
Clients who are introduced to 1TradeMarket by a third party
1TradeMarket wants to know about any problems or concerns
may be subject to an additional fees or
you may have with our services so we can take steps to
resolve the issue. We have internal dispute resolution
commissions. Any such fees and commissions will
procedures to resolve complaints from clients.
be paid by 1TradeMarket to the introducing party, and will be
Any complaints or concerns should be advised to us by
reflected in the Client’s account statement provided
phone or e-mail. These should be directed to the
by 1TradeMarket. These fees may vary, depending on each
Complaints
Manager
of
1TradeMarket
transaction. Clients may request particulars of such
(compliance@1trademkt.com). 1TradeMarket will provide
fees or commissions within a reasonable time after
acknowledgement of receipt of written complaints
receipt of this FSG, and before any of the financial
within 3 business days and seek to resolve and respond
services are provided to the Client.
to complaints within 30 business days of receipt.
Should you feel dissatisfied with the outcome, you have
the right to engage legal counsel.
15. FURTHER INFORMATION
18. PRIVACY
By using or continuing to use our services, you agree
that:
•! All fees and charges received by us as described
We are committed to protecting your privacy. We have
systems and processes in place which safeguard
in this FSG
(other than third party fees and
against the unauthorized use or disclosure of your
charges) are a benefit given to us by you, in
personal information.
exchange for the market making and dealing
We may disclose your personal information to external
services provided by us.
parties for the purposes of execution, clearing and
•! We do not charge volume-based or asset-based
settlement of transactions, or those who act on our
fees for any advice we provide. You understand,
behalf in the operation of our business or in connection
consent to, authorize and direct us to charge you
with the transactions to be undertaken. Such external
in this way
parties are required and committed to protecting your
•! If you have any questions regarding the
privacy.
particulars of our remuneration, fess, or costs,
We may contact you from time to time with promotional
you may contact 1TradeMarket before any financial
and marketing material via phone, email and mail. If at
services identified in this FSG are provided.
any time you do not wish to receive marketing material,
please contact us and we will remove you from our
contact list.
16. DISCLOSURE OF ANY
Please contact us via the e-mail provided if you have
RELEVANT CONFLICTS OF
any concerns or questions.
INTEREST
We do not have any relationships or associations
which might influence us when providing you with
our services.
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